Question 1

ACCESSIBILITY - Is the park accessible?

Accepted Answer

Click HERE (https://www.enchantedforest.com/physical-accessibility)to go to our Accessibility page for guests with physical disabilities.
 
Click HERE (https://www.enchantedforest.com/deaf-and-hard-of-hearing)to go to our Deaf/Hard of Hearing page.
 
For any other accessibility questions not answered here, please ask to speak to a supervisor at the admission booth and we will be happy to help whenever possible.

Question 2

ANNUAL PASSES - Do you sell annual passes or discounted admission online?

Accepted Answer

We do not have Annual Passes. Admission purchased online on our website at least one day prior to your visit is offered with a discount. Follow us on Facebook and Instagram for updates.

Question 3

BERRY PASS - Do you accept the 2025 Berry Pass?

Accepted Answer

Yes, if your child has the 2025 Berry Pass it can be used at the entrance for their admission and is good for 1 entrance this season, any weekday (Monday - Friday), from June 16th - September 1st. To receive admission, the card user must have their Berry Pass in hand and scanned at the entrance booth. No reservation or advance booking is required for the Berry Pass holder. All other guests accompanying the pass holder must purchase admission. Adult supervision is required.

Question 4

BIRTHDAY PARTIES - Can I celebrate a birthday at the park?

Accepted Answer

Many people visit Enchanted Forest to celebrate birthdays and other special events, however we do not reserve specific tables in advance. You may bring a tablecloth, food, or cake to set out on picnic tables of your choice for the day, first come, first serve. If you have a group of 10 or more entering the park at the same time, the birthday person can receive free admission with 9 paid admissions.

Question 5

BREASTFEEDING - Is there a place I can use my breast pump? Where are the best places in the park to breastfeed my child?

Accepted Answer

The Enchanted Forest welcomes you to breastfeed anywhere in the park except on rides or ride loading areas. Baby changing tables are located in all restrooms. There are no plug-ins available for breast pumping in the restrooms, except for plugging into the closet in the family restroom in the Timber restrooms across from the Log Ride exit. Please talk to any team member and ask them to contact the office/management to unlock the closet for you.
 
The following areas are the most often used areas for breastfeeding:
Women’s entrance area restroom - This area is closest to the parking lot, has a chair and is heated and has a baby-changing table.
 
Individual Picnic buildings - These are covered and have tables, located toward the south end of the picnic area by the Ice Cream Parlour.
 
Long John’s Lookout in the English Village -This building is covered and you can watch the Ice Mountain Bobsled Roller Coaster as the cars pass. They go fast enough that they cannot “watch” you. This area is covered with benches with arms but has stairs. This area is across from Sir Newton's Gravity Factory.
 
Theatre seating between shows – During the summer this area is not used between shows and is often a quiet, peaceful place to sit away from the crowds.  This area is not covered if it rains except for the back benches. The theatre is located up the hill by the Kiddie Rides.

Question 6

CASTS/MEDICAL BRACES/MEDICAL RESTRICTIONS  I have a cast/medical brace/support boot, etc... Can I ride any rides?

Accepted Answer

Let us know at the admission booth that you need to get a Rides Cast/Brace check. Our medical supervisor will be called to talk with you about the cast/brace or other medical situation and let you know which rides are okay and will communicate that to the ride operators. Some rides are gentle, such as the Challenge of Mondor and okay for most medical situations. Some rides are not okay for any broken bones at any stage of healing, such as the Ice Mountain Bobsled roller coaster and the bumper cars. Our medical supervisor will be able to let you know exactly which ride restrictions will apply to you.

Question 7

DISCOUNTS - Does Enchanted Forest have any discounts on admission?

Accepted Answer

Online discounts are available when pre-purchasing admission online (https://www.enchantedforest.com/purchase)at least 1 day and up to 
14 days in advance. Online tickets are not available same day or day of. For same day admission, purchase at the gate when you arrive. There are a limited number of pre-purchased admission discounts available for each day, however, walk-ups are always welcome at the regular rate 
and do not sell out. You may purchase admission online then present your card at 
the entrance for a refund on the discount. 
​
The park has discounts for both military members and AAA card holders. When you arrive at the park, present your current military ID or AAA card to the cashier to receive $3 off admission for up to 4 people. 
​
Group rates are offered for groups of 25 or more with a reservation, however we will not be open any school days. Please email info@enchantedforest.com (mailto:info@enchantedforest.com)to reserve the rate at least 10 days in advance.

Question 8

DRESS CODE - What is the dress code?

Accepted Answer

Footwear is required in the park. Good walking shoes are recommended. High heels are not recommended. 
 
Proper attire, including shoes and shirts, must be worn at all times. The park is a casual, family-oriented environment and to help us maintain that atmosphere, we ask you to use your discretion and common sense. Clothing with objectionable material, including obscene language or graphics, is not allowed and you may be asked  to reverse your shirt if graphics or language are inappropriate for a family-oriented environment.

Adults 13 and up are not permitted to wear any costume resembling any copyrighted character in any way.

For our full dress code click HERE (https://www.enchantedforest.com/dress-code)

Question 9

DOGS - Can I bring my dog into the park?

Accepted Answer

No, pets are not allowed inside the park. Please do not leave pets in your car on hot/warm days. Remember that even at 80 degrees it can reach temperatures 120 in your car.
 
The closest kennel to us is:.
Pet Village (6 miles from Enchanted Forest)
3185 Turner Road S.E.
Salem, Oregon 97302
Office: (503) 363-DOGS (3647)
             (503) 363-0725
E-mail: Pet_Village@msn.com
or E-mail: Info@petvillageltd.com
or Facebook.com/PetVillage

Question 10

DONATIONS - Our non-profit organization is having a fundraising event. Does Enchanted Forest give out charitable donations?

Accepted Answer

Enchanted Forest donates thousands of dollars in admission passes each year to local organizations. Due to the large number of requests we are not able to guarantee that we can  grant every request. We will make every attempt to approve each request that meets all our requirements. Check out our Community Giving Portal for more information by clicking HERE .(https://enchantedforest.approveforgood.com/) Please do not call, mail, or fax the park for donation requests.

Question 11

EMPLOYMENT - Is Enchanted Forest hiring?

Accepted Answer

Hiring for general park employment begins in February. We take applications starting on January 1st, all through the year, and hire new team members throughout the season based on business needs. Competition for park employment is competitive, so we suggest that you turn in your application as soon as possible. We look for people who are outgoing, responsible, and professional. Please visit our Park Employment Page to fill out an application by clicking HERE.(https://www.enchantedforest.com/employment)
Theatre actors are hired through a separate application and audition process. You can get that information by clicking HERE.(https://www.enchantedforest.com/copy-of-theatre-auditions)
 
Medical EMTs (Emergency Medical Technician) can apply by e-mailing your resume to mary@enchantedforest.com.(mailto:mary@enchantedforest.com)

Question 12

EXCHANGING ONLINE ADMISSION - Can I change the date on my online ticket?

Accepted Answer

If you purchased the wrong date on your online admission or need to change the date, you can change the date to any other date currently on sale at this link: Click Here (https://tickets.enchantedforest.com/webstore/chooseeventlookup?cg=cons)

Question 13

GROUP DISCOUNTS - Does Enchanted Forest provide group discounts?

Accepted Answer

Yes. Any group with 25 or more people can receive a group discount. To receive a group rate, you must email info@enchantedforest.com to make a reservation at least 10 days in advance. Everyone in your party must enter at once, and admission must be paid in one lump sum (separate transactions for group rates are not allowed).

Question 14

ONLINE SALES - Is park admission, gift cards, or Enchanted Forest merchandise sold online?

Accepted Answer

We do sell park admission, gift cards, and Enchanted Forest merchandise online. Click HERE (https://tickets.enchantedforest.com/webstore/shop/viewitems.aspx?cg=cons&c=tkt)for online ticketing. Click HERE (https://www.enchantedforest.com/shop-1)for our online shopping site.

Question 15

ONLINE STORE ITEMS - How long does shipping take? Can purchased items from the online store be returned?

Accepted Answer

All items are shipped within 5-7 business days by USPS.

Items that are unused, in original packaging with tags still attached may be returned for a full refund within 30 days of  purchase. Please email info@enchantedforest.com (mailto:info@enchantedforest.com)to start a refund.

Orders that have not yet been fulfilled may be cancelled for a full refund. Email info@enchantedforest.com (mailto:info@enchantedforest.com)to check on the status of your order.

Question 16

PARKING - Is parking free?

Accepted Answer

Yes, parking is free for all guests that are entering the park. On busy days, parking may be limited between 12pm and 2pm.

Question 17

PARKING FOR RVS - Do you have parking for RVS? Do you have overnight parking?

Accepted Answer

We do have a few parking spots available for RVs of 35 feet or less on a first come first serve basis. We suggest early arrival to make sure that you are able to get one of the RV spots. They are located at the south end of the parking lot, up the hill.

On weekends in July and August we may have our secondary parking lot open for additional vehicles.

We do NOT have any overnight parking. Our parking lot is locked and monitored at night for safety and security and cars and RVs cannot stay overnight. The closest RV park to us is Emerald Valley RV Park in Jefferson.

Question 18

PETS - Can I bring my dog or pet into the park? If not, are there kennels available?

Accepted Answer

Pets are not allowed in the park except for service animals.
 
Please do not leave pets in your car on hot/warm days. Remember that even at 80 degrees it can reach temperatures 120 in your car.
 
The closest kennel to us is:.
Pet Village (6 miles from Enchanted Forest)
3185 Turner Road S.E.
Salem, Oregon 97302
Office: (503) 363-DOGS (3647)
             (503) 363-0725
E-mail: Pet_Village@msn.com
or E-mail: Info@petvillageltd.com
or Facebook.com/PetVillage

Question 19

PICNICS - Can we bring our own food into the park?

Accepted Answer

Yes. You may bring in outside food; however, we do not allow anything that poses a fire danger such as barbeque grills. We also do not allow alcohol in the park.

Question 20

PROHIBITED ITEMS - Are there any items that cannot be brought into the park?

Accepted Answer

There are NO weapons, firearms, alcohol, illegal substances or fireworks
allowed in the park. We reserve the right to check bags for the safety of our guests.

Question 21

RE-ENTRY -  Can I leave the park and re-enter?

Accepted Answer

Yes, you may leave the park to go out to your car and come back in on the same day with your paid admission. Ask for a hand stamp at the entrance booth on your way out and show it when you re-enter.

Question 22

SCHOOL RATE - Does Enchanted Forest provide special school rates?

Accepted Answer

We do not have special school rates and we will not be open any school days (most our employees are in school). However, any group with 25 or more people can receive a group discount. To receive a group rate, you must email at info@enchantedforest.com to make a reservation at least 10 days in advance. Everyone in your party must enter at once, and admission must be paid in one lump sum (separate transactions for group rates are not allowed).

Question 23

SMOKING POLICY - What is your policy on smoking, e-cigarettes and vaping?

Accepted Answer

For the comfort and safety of all park guests and team members, tobacco smoking will be permitted in our designated smoking area only. The smoking area is located in an area off the path at the top of the hill between the Ice Mountain Bobsled Roller Coaster and the Big Timber Log Ride. The entrance is on the opposite side of the street from those rides. 
 
E-cigarettes and vaporizers will be treated the same as tobacco products. Marijuana is prohibited.  
 
Smoking is prohibited for all guests under 21 years of age

Question 24

UNDER AGE 3 - I have a child who is under age 3. Do they get to ride the rides for free?

Accepted Answer

Although children who are 2 years old or younger do not have to pay for admission, they must still pay for any rides except for the Haunted House if they are accompanied by an adult. Remember, all riders must meet height and safety requirement to ride.

Question 25

Does the Tofte family still run the park?

Accepted Answer

Yes. In fact, park creator Roger Tofte (now in his 90s) still works at the park creating and revitalizing the things he's made. There are now 4 generations of the Tofte family involved in the park. To learn how Enchanted Forest got its start, please visit the History Page.(https://www.enchantedforest.com/history)

Frequently Asked Questions