Question 1

ACCESSIBILITY - Is the park accessible?

Accepted Answer

Click HERE to go to our Accessibility page for guests with physical disabilities.   Click HERE to go to our Deaf/Hard of Hearing page.   For any other accessibility questions not answered here, please ask to speak to a supervisor at the admission booth and we will be happy to help whenever possible.

Question 2

ANNUAL PASSES - Do you sell annual passes or discounted admission online?

Accepted Answer

We do not have Annual Passes. Admission purchased online on our website at least one day prior to your visit is offered with a discount. Follow us on Facebook and Instagram for updates.

Question 3

BREAST FEEDING - Is there a place I can use my breast pump? Where are the best places in the park to breast feed my child?

Accepted Answer

The Enchanted Forest welcomes you to breast feed anywhere in the park except on rides or ride loading areas. Baby changing tables are located in all restrooms. There are no plug-ins available for breast pumping in the restrooms, except for plugging into the closet in the family restoom in the Timber restrooms across from the Log Ride exit. Please talk to any team member and ask them to contact the office/management to unlock the closet for you.   The following areas are the most often used areas for breastfeeding: Women’s entrance area restroom - This area is closest to the parking lot, has a chair and is heated and has a baby-changing table.   Individual Picnic buildings - These are covered with tables and located toward the south end of the picnic area by the Ice Cream Parlour.   Long John’s Lookout in the English Village -This building is covered and you can watch the Ice Mountain Bobsled Roller Coaster as the cars pass. They go fast enough that they cannot “watch” you. This area is covered with benches with arms but has stairs. This area is across from Sir Newton's Gravity Factory.   Theatre seating between shows – During the summer this area is not used between shows and is often a quiet, peaceful place to sit away from the crowds.  This area is not covered if it rains except for the back benches. The theatre is located up the hill by the Kiddie Rides.

Question 4

CASTS/MEDICAL RESTRICTIONS  I have a cast/medical brace/support boot, etc... Can I ride any rides?

Accepted Answer

Let us know at the admission booth that you need to get a Rides Cast check. Our medical supervisor will be called to talk with you about the cast or other medical situation and let you know which rides are okay and will communicate that to the ride operators. Some rides are gentle, such as the Challenge of Mondor and okay for most medical situations. Some rides are not okay for any broken bones at any stage of healing, such as the Ice Mountain Bobsled roller coaster and the bumper cars. Our medical supervisor will be able to let you know exactly which ride restrictions will apply to you.

Question 5

DRESS CODE - What is the dress code?

Accepted Answer

Footwear is required in the park. Good walking shoes are recommended. High heels are not recommended.    Proper attire, including shoes and shirts, must be worn at all times. The park is a casual, family-oriented environment and to help us maintain that atmosphere, we ask you to use your discretion and common sense. Clothing with objectionable material, including obscene language or graphics, is not allowed and you may be asked  to reverse your shirt if graphics or language are innapropriate for a family-oriented environment.

Question 6

DISCOUNTS - Does Enchanted Forest provide group discounts?

Accepted Answer

Yes. Any group with 25 or more people can receive a group discount. To receive a group rate, you must call the park at 503-371-4242 or email at info@enchantedforest.com to make a reservation at least 10 days in advance. Everyone in your party must enter at once, and admission must be paid in one lump sum (separate transactions for group rates are not allowed).

Question 7

DONATIONS - Our non-profit organization is having a fund-raising event. Does Enchanted Forest give out charitable donations?

Accepted Answer

Enchanted Forest donates thousands of dollars in admission passes each year to local organizations. Due to the large number of requests, strict criteria must be met before Enchanted Forest will decide to donate to your organization. Check out our Community Giving Portal for more information by clicking HERE . Please do not call, mail, or fax the park for donation requests.

Question 8

EMPLOYMENT - Is Enchanted Forest hiring?

Accepted Answer

Hiring for general park employment begins in March. We take applications all through the year and hire new team members throughout the season based on business needs. Competition for park employment is competitive, so we suggest that you turn in your application as soon as possible. We look for people who are outgoing, responsible, and professional. Please visit our Park Employment Page to fill out an application by clicking HERE. Theatre actors are hired through a separate application and audition process. You can get that information by clicking HERE.   Medical EMTs (Emergency Medical Technician) can apply e-mailing your resume to mary@enchantedforest.com.

Question 9

ONLINE SALES - Is park admission, gift cards, or Enchanted Forest merchandise sold online?

Accepted Answer

We do sell park admission, gift cards, and Enchanted Forest merchandise online. Click HERE for online ticketing. Click HERE for our online shopping site.

Question 10

PETS - Can I bring my dog or pet into the park? If not, are there kennels available?

Accepted Answer

Pets are not allowed in the park except for service animals.   Please do not leave pets in your car on hot/warm days. Remember that even at 80 degrees it can reach temperatures 120 in your car.   The closest kennel to us is:. Pet Village (6 miles from Enchanted Forest) 3185 Turner Road S.E. Salem, Oregon 97302 Office: (503) 363-DOGS (3647)              (503) 363-0725 E-mail: Pet_Village@msn.com or E-mail: Info@petvillageltd.com or Facebook.com/PetVillage

Question 11

PICNICS - Can we bring our own food into the park?

Accepted Answer

Yes. You may bring in outside food; however, we do not allow anything that poses a fire danger such as barbeque grills. We also do not allow alcohol in the park.

Question 12

PROHIBITED ITEMS - Are there any items that cannot be brought into the park?

Accepted Answer

There are NO weapons, firearms, alcohol, illegal substances or fireworks allowed in the park. We reserve the right to check bags for the safety of our guests.

Question 13

SCHOOL RATE - Does Enchanted Forest provide special school rates?

Accepted Answer

We do not have special school rates. However, any group with 25 or more people can receive a group discount. To receive a group rate, you must call the park at 503-371-4242 or email at info@enchantedforest.com to make a reservation at least 10 days in advance. Everyone in your party must enter at once, and admission must be paid in one lump sum (separate transactions for group rates are not allowed).

Question 14

SMOKING POLICY - What is your policy on smoking, e-cigarettes and vaping?

Accepted Answer

For the comfort and safety of all park guests and team members, tobacco smoking will be permitted in our designated smoking area only. The smoking area is located in an area of the path at the top of the hill between the Ice Mountain Bobsled Roller Coaster and the Big Timber Log Ride. The entrance is on the opposite side of the street from those rides.    E-cigarettes and vaporizers will be treated the same as tobacco products.  Marijuana is prohibited.     Smoking is prohibited by Guests under 21 years of age

Question 15

UNDER age 3 - I have a child who is under age 3. Do they get to ride the rides for free?

Accepted Answer

Although children who are 2 years old or younger do not have to pay for admission, they must still pay for any rides except for the Haunted House if they are accompanied by an adult. Remember, all riders must meet height and safety requirement to ride.

Question 16

Does the Tofte family still run the park?

Accepted Answer

Yes. In fact, park creator Roger Tofte (now in his 90s) still works at the park creating and revitalizing the things he's made. To learn how Enchanted Forest got its start, please visit the History Page.

Frequently Asked Questions

Our Address:

Enchanted Forest

8462 Enchanted Way SE

Turner, OR 97392

Contact us:

503-371-4242

info@enchantedforest.com

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